Domainz (.nz) Terms of Service
To describe the registration services provided by Domainz, set within
the policy framework defined by the New Zealand
domain name structure
Name registration is a process and registration
services fees apply. All related documents should be read in
conjunction with this service definition document.
The New Zealand Internet Registry Ltd trades under the name of Domainz. It is a customer service focused company and
responsible for the implementation of ISOCNZ policies in the day-to-day
management of the .nz Register.
Those rules are set in order to enable a listed name to be located on
the Internet as well as to deal with the local New Zealand environment.
The rules are developed by and published by ISOCNZ.
Domainz services are fee
based for listing third level domain names in the .nz Register. Fees apply to all services
provided, and the fee structure document should be read in conjunction
with this, and all other published policies.
The process for listing a name is straight forward, but may seem complex at first
sight. Prospective Name Holders are encouraged to use .nz
Providers/Agents to assist in the task.
Domainz plays a key role in translating policy into name registration
services for the benefit of Name Holders and their associated agents.
A "customer friendly" web interface is provided for Internet users. A
separate e-mail channel is provided to cater for the needs of .nz
Providers. All channels cater for:
Name registration services
All registration services are delivered using the processes established
by Domainz. Service requests will be accepted by authorised .nz Providers
or directly through the web-based interface.
Where authorised Registars use the e-mail template, they are advised to
be aware of its expiry date. The template is updated regularly and .nz
Providers should ensure that the latest template is used. Changes to the
template are reported on the Domainz news pages.
Applicants are encouraged to use the services
of an .nz Provider/Agent to assist in name registration.
Where a .nz Provider submits an application then it should disclose that
it is acting as an agent and provide details of the Name Holder (the
principal). Both agents and principals should be aware that they have
responsibilities to each other in their agency relationship. If the agent
does not ensure that the applicant accepts its obligations, then the agent
itself may be liable.
Before applying, prospective Name Holders and their .nz Providers are
advised that registration involves the collection
of personal information to provide public name listing
services. Information collected will be published on the Domainz web site,
and accessible by all users of the Internet.
Upon application for all registration services, Name Holders agree to
be bound by all published policies. Where the name holder makes use of .nz
Provider, the agent agrees that:
- the .nz Provider has made its client aware of all published policies
- the client agrees to be bound by those policies
The following is a summary of key points for information only. The
published policies, as updated from time to time, are the definitive
documents and should be read and understood by all users of Domainz name
- New Zealand law applies to all Domainz services
- Name Holders agree to meet all fees and charges and to be bound by
all published policies
- .nz Providers agree to ensure that their client agrees to be bound
by those policies
- Name Holders must be identifiable individuals over 18 years of age
or properly constituted organisations
- registration is a listing service, carried out on a "first
come, first served" basis
- conflict between an applicant and an existing Name Holder is for
those parties to resolve
- applicants inform Domainz of their rights to use a name - be careful
- Name Holders must indemnify Domainz for any disputes overs the
- a listing is akin to a "licence" to connect, not a property right;
delegation confers no other rights
- neither ISOCNZ nor Domainz trades (or licenses anyone to trade) in
- the Name Holder is responsible for the safe keeping of its Name
Holder ID and password
- the Name Holder is responsible for keeping information up to date
and responding to communications
- only "full" (NS) domain name registration is permitted
- names must have two
configured name servers
- all names must conform to the relevant RFC's
- names may be refused if considered offensive.
Finally, prospective Name Holders and their .nz Provider should make
sure that they do have a need for a name, and that an appropriate name has
been selected (particularly choice of second level domain) prior to
applying to register a new name.
Name holders may opt to purchase secondary name service from
Domainz. Details of fees for this optional service are found in the Fee
Registering a new name
Applications requests will be accepted using either the web-based
interface, or through use of an e-mail template. The template is suitable
for use by .nz Providers, or experienced DNS administrators.
Given the technical nature of an initial listing, prospective Name
Holders are encouraged to seek the services of an .nz Provider/Agent.
Applicants must ensure that two name servers are
configured and operational - prior -to submission of their application.
Failure to do this will lead to rejection by the Domainz automated
Applicants should also ensure a valid e-mail address for the applicant
- and Name Holder. This address is used to return the Name Holder ID and
The Name Holder is responsible for ensuring that the information held
on Domainz records is accurate. Once a name has been set up, the Name
Holder should check the accuracy of the information listed and submit
changes to the listed information where required.
Name Holders should also ensure that fees are promptly settled. Failure
to do so will almost certainly lead to automatic cancellation. Where
contact information is inaccurate or where the name holder does not
provide a timely response, cancellation could occur without warning.
Receiving the Name Holder ID and
A "password" is issued to the Name Holder when
registering a new name. This password is a vital part of the Domainz
authentication process when processing requests for change to listed
This password is like a bank pin number, and Name Holders are advised
to manage their password in a secure manner. Neither ISOCNZ nor Domainz
accept any responsibility for the misuse of this password.
All new Name Holders should ensure that they receive this password on
initial name registration. Where the name has been registered on your
behalf by a .nz Provider/Agent, the password will have been supplied to
that .nz Provider.
Changing listed information
Almost all information (not the Name Holder) associated with a listing
can be changed on receipt of instructions, authorised by the Name Holder.
The Name Holder's ID and password is used by Domainz to authenticate the
All new Name Holders should ensure that they receive this password on
initial registration. Where the name has been registered on their
behalf by a .nz Provider/Agent, the password would have been supplied to
that .nz Provider. Name Holders should go directly to their agent to
get their Name Holder ID and password.
Domainz provides Name Holders a customer friendly web interface to
allow them to easily change their information using their Name Holder ID
and password. This route enables all Name Holders to submit simple changes
for contact details, such as changes to name, address and phone number.
Changing ISP's is more complex, and involves technical re-arrangements
with "name service". Usually Name Holders seek the help of .nz Providers
to achieve this in order to ensure there is no interruption to domain
service during this process.
Name Holders should ensure that the information held on their domain
listing is correct, particularly billing contact information and e-mail
addresses, once any change is complete.
There is however one aspect of your domain listing that cannot be
changed in the normal way. The domain name and its Name Holder have a
unique relationship, which is not possible to break when you submit
changes to your listed information.
The Name Holder is defined in the "Name Holder" field on the domain
name listing. When you do want to break this "name & name holder"
relationship, then you need to change the Name Holder.
This is a more formal process, similar to establishing a new
Changing the Name Holder
Domainz will accept a request for change to the name holder of a listed
name only when signed original written instructions are provided.
Domainz provides a standard form for name holders to provide
instructions that must:
- be duly authorised by the current Name Holder. Authorisation must
include the Name Holder's ID and password
- identify the new Name Holder, with details of address and all other
particulars necessary to list the name and delegate it to the new Name
- be formally acknowledged by the new Name Holder, who must agree to
the conditions and policies under which domain names are delegated
- release ISOCNZ and Domainz from any further obligation to the first
Holder after the re-delegation has been completed
Domainz may require evidence of the authority of any representative of
a domain Name Holder.
Cancelling a listed name
A web interface is provided to allow Name Holders to access their
account and cancel their listing using their Name Holder ID and password.
Cancellation will result in a loss of Internet service to the domain
name. Detailed information on the Impact of
cancellation is documented separately.
Use of .nz Providers/Agents in the process
Applicants may use various agencies to assist in the name registration
process. Typically a service provider (e.g. ISP, web consultant, domain
name service provider) is used to provide name service on initial
Applicants should be aware that when an agent is used, an agency
relationship is formed. That relationship may be subject to New Zealand
law and the laws of contract and agency, and the agent may be subject to
its own industry code of practice.
Notwithstanding these aspects, agents should acknowledge their
responsibilities in acting for the client and agree to be bound by all
The prospective Name Holder should understand that acting as agent has
a number of responsibilities which include, but are not limited to:
Confirming that the prospective name holding client understands:
Executing the client requirement:
- what a domain name is, what it does and whether they need one
- what services the client is purchasing when listing a new domain
- ISOCNZ's policy role in .nz domain space and client
agreement to the policies
- the Domainz role to manage the .nz
Register in line with published policies
- the .nz Provider's role in handling domain name requests, the
services offered and all costs
- the requirement for the Name Holder to be an identifiable person
over 18 or organisation
- the client's need to supply documented authority to the .nz Provider
as instructions to act
- the client's responsibility to separately settle .nz Provider and
- the client's need to provide personal information to Domainz
- the client's responsibilities and liabilities where the client's
right to register or use the name is disputed
- the name holder's responsibility to comply with all Terms of
- securing documented authority to act for the client
- confirming the client's authority to instruct for each individual
- acting in good faith when executing client instructions for any
given domain name
- ensuring that the "Name Holder" field accurately records the "full
legal name of the organisation or person"
- ensuring the client's Name Holder ID and password is returned for
safe-keeping following a request
- ensuring the client checks accuracy of the domain details following
- taking responsibility for the request from submission to completion
Delegation of name service
Listing a new domain is a three stage process involving collection
of registration details, payment of fees and "delegation" of
the name on the Internet.
Registration is an information
collection exercise - accuracy is important.
It involves gathering descriptive information to allow the domain Name
Holder to be contacted in the real world. It also involves gathering
technical information to allow the domain name to be contacted in the
Payment of fees is detailed in the Domainz fee structure document.
Delegation is a technical process - .nz Providers are usually involved.
There are a number of Internet standards associated with delegation
that must be followed. One rule is that a listed domain name must always
have two working name servers RFC 1034.
Applicants usually select an agent (ISP, specialist domain name service
provider, web designer, independent consultant etc.) to establish their
name service. This area can be quite complex and hence use of a .nz
Provider is encouraged.
Prospective domain Name Holders are responsible for ensuring that at
least two name servers are configured and operable prior to submitting their application. Registration will not proceed until
this pre-condition is met. Applications will be automatically rejected.
Listed Name Holders are also responsible for ensuring that at least two
name servers remain configured and operable for the
listed domain name to remain active. Listed domains that are found to have
less than two operable name servers will be automatically de-activated.
Adoption of this approach in the .nz Register is in keeping with other Internet name registries in North America, Europe
In Internet terms, these domains are termed "lame delegations" and not
permitted. Names deactivated due to a lame delegation will be treated as cancelled,
and the name will lapse after 60 days.
For further technical information, the following publications may
provide useful advice:
- DNS and Bind, Paul Albitz & Cricket Liu, O'Reilly & =
Associates, ISBN 1-56592-010-4
- TCP/IP Network Administration, Craig Hunt, O'Reilly & =
Associates, ISBN 0-937175-82-X
Domainz does not provide technical name server configuration advice,
nor configure customers' name servers. Prospective Name Holders should
seek advice from their .nz Provider.
Use of information collected
The management of the DNS involves the collection of personal
information to provide public name listing services. This is in line with
other Internet domain name registration services world-wide.
Information is collected in one of two ways:
- by .nz Provider/Agents acting on behalf of a name holder, or
- directly from the name holder through the Domainz web site
All information collected will be considered as information within the
public domain. It may be published on the Domainz web site, and will be
accessible to all users of the Internet.
All information collected will be held in the Domainz registration
database, the content, form and interfaces of which are copyright and
property of Domainz.
Name holders are provided with an ID and password which provides access
to their data. They are responsible for keeping their information up to
Domainz does not accept receipt of any information under any imposed
conditions of confidentiality or non-disclosure, whether express or
implied, by the name holder or their agent.
Domainz does not (except with specific written consent which may
include conditions), authorise any party to copy, adapt, translate or use
its databases for commercial purposes.